Seton Health / St. Mary's Hospital
St. Mary's Hospital

Letters from Patients

Childbirth Center
“My husband and I would like to thank everyone at Seton Health for all the help and support when our little girl, Hailey was born on November 26.

Our stay at the birthing center was such a great experience! Everyone from the nurses to the cleaning staff were so wonderful. I couldn’t have asked for a better place to have my first baby.

I would like to say a special thanks to Bonnie in particular, who ended up delivering Hailey. I never would have been able to get through it so well without her calm support & instructions. She is a fantastic nurse and a great person.

Thank you also to Patty, who was also there for the delivery – your support was very important. And to Colleen, who was so very helpful and supportive after the baby was born. And finally to Pam, Linda & Margaret. Thank you all so much for your care during my pregnancy. You are all so wonderful at what you do. Oh, I can’t forget to thank Michelle for all the preparation in our classes – you were great.

Thank you to Kelly for your help in class and for seeing us at Pediatrician’s appointment.”

“The staff on 5 South have been great. It means so much to us knowing that mother is being well cared for by such professional, caring people.”

Critical Care
“I would like to drop you all a quick note to say that your CCU staff and facility is top notch!
After two rounds at another area hospital, my father in law was admitted into St. Mary’s Hospital where the difference in facility and care was night and day. Kudos to you and your staff for creating and maintaining such a facility and for staffing it with your own employees and not contract employees.

They were amazing as to the level of care and understanding conveyed to the entire family. Keep up the good…no, keep up the great work!”

Medical Imaging
“I wanted to let you know how great Tony in MRI was to my dad. My dad had a horrible experience at another MRI practice two weeks ago. My dad has quite a bit of anxiety regarding small spaces, so he was quite nervous. At the other facility, the technician did not communicate with my dad throughout the scan, and thus, my dad stopped the MRI. I had recommended to my dad that he come there. I know your staff not only are caring, but are GREAT at communicating.

Tony was wonderful! He came out and introduced himself, explained how the MRI worked, and verified several times over the area that was to be scanned.

Tony listened to my dad’s concerns (anxiety) regarding the MRI, and he certainly took it to heart! He made my dad VERY comfortable. Low and behold, my dad was able to get a complete scan! Tony also took the time to come out and talk to me once the scan was complete to let me know that everything went fine, and that my dad was fine. Tony even told me how and when we could find out the results. My dad has always raved about the care there. Tony was extremely professional and put my dad at ease!

"Thank you so much for making a very scary and painful experience as bearable as possible. I have never been hospitalized before and everyone I encountered was so caring and helpful. I have been raving about all the nurses & doctors at St. Mary’s Hospital who took care of me while I was a patient on your floor for my appendectomy.

Thank you again for all your hard work"

Emergency Department
“In this day and age where people are quick to judge and complain, our family wanted to sing the praises of your ER staff and technicians. Our Mom, Eleanor, a 78 year old with COPD and Alzheimer’s was brought into the Emergency Department last Thursday evening around 9:30 pm. She was weak and confused. From the moment we took her to be assessed and complete paperwork, until we left the hospital at 2:00am, our Mom and all four of her daughters were treated with nothing but
respect and professionalism.

As a former nurse and Mom to 8 children, we are vigilant when it comes to her medical care. Actually seeing how thoroughly and cohesively the team performed was amazing!

As a family we will make it our business to spread the news about the excellent experience we had at St. Mary’s Hospital and encourage people to consider your facility the next time they have an emergency situation.”

Emergency Department
“The nurses in the Emergency Room were outstanding. There was never a lag in keeping our family updated with what tests and treatments were being ordered and why for mother. The nurses and doctors follow up with mother and her family was excellent, they received results from each test performed as promised.”

Emergency Department
“I would like to thank all who cared for my son Brendan in the ER (he's 7 and needed stitches) on Super Bowl Sunday! Mark and crew were all awesome and I can't thank you enough for making my son feel very comfortable!"

Emergency Department
“I have been coming to St. Mary’s ER for years. Two weeks ago my 3 year old fell and cut her lip and chin. I was very close to hysterical, she was bleeding so much. When we arrived in your ER, we were immediately taken in for treatment. I want you to know that your staff is absolutely amazing, they calmed me right down, which helped to calm my daughter.

Mark and Jeremy were wonderful. Mark was able to suture her chin without any difficulties - Jeremy was singing Christmas Carols to my daughter - who was completely mesmerized!

Thank you everyone in the ER for being there and doing what you do.”

Our Locations
Seton Health /
St. Mary's Hospital
1300 Massachusetts Avenue
Troy, NY 12180
Phone: (518) 268-5000

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